Returns & Refunds Policy for JAR’d

1. Overview

We take great pride in producing high-quality preserves made in small batches with care. If something isn’t right, we’ll work with you to put it right. Because our products are food items, certain restrictions apply to returns for safety reasons.

2. Damaged or Faulty Items

If your order arrives damaged, leaking, incorrect, or otherwise not as described, please contact us within 48 hours of delivery. We will ask for:

Your order number
A brief description of the issue
A photo of the product and packaging

Once verified, we will offer either a replacement or a refund. This does not affect your statutory rights.

3. Returns of Unopened Products

For hygiene and food safety reasons, we can only accept returns of preserves that are:

Unopened, unused, and in their original condition
Within 14 days of purchase

Return postage is the responsibility of the customer unless the item was faulty or incorrect. Refunds will be issued once the item has been received and inspected.

4. Non-Returnable Items

We cannot accept returns or provide refunds for:

Opened jars
Partially consumed products
Items damaged due to improper storage after delivery
Products purchased more than 14 days ago

5. Allergies & Ingredients

All ingredients and allergens are clearly listed on our labels and product descriptions. We cannot accept returns based on taste preference or misread ingredients, so please check labels carefully before purchasing.

6. Order Cancellations

If you need to cancel an order, please contact us immediately. Orders can only be cancelled before dispatch. Once shipped, the returns policy above applies.

7. How to Contact Us

For returns, refunds, or order issues, please email hello@jard.wales or use the contact form at jard.wales/contact-us. Please include your order number so we can help quickly.